Payment & refund policy

Last updated: September 26, 2026

This page is the long-form version of the cancellation and refund sections summarized in our Terms of Use. It applies to all three placements: the Newsletter Sponsor Note, the Podcast Mention Package and the Corridor Partnership.

Scope

This policy covers every paid booking made through Pinecurrent, published by VALNET INC.

Refund eligibility

A placement cancelled before any creative work has started is eligible for a full refund. Once your note or script has been approved and scheduled, refunds are calculated against the elements of your placement not yet delivered: for example, cancelling a Podcast Mention Package after one of three mentions has aired refunds the remaining two-thirds of the price. Elements already delivered — an edition that has been sent, or a mention that has aired — are not refundable.

How to request a refund

Email [email protected] or call +1 514-733-1010 with your booking details and the reason for your request.

Processing

Approved refunds are returned to the original payment method within 5–10 business days of approval.

Non-refundable cases

• Any edition, mention or story already published or aired.
• Delays caused by creative material supplied after the confirmed deadline.
• Returns requested after the six-week Corridor Partnership has begun, for weeks already elapsed.

How to cancel

Cancel a booking by emailing [email protected] or calling us during our working hours, Monday to Friday, 08:00–16:30 Eastern Time.

Returns windows

Cancelling at least five business days before a newsletter edition, seven before a podcast recording, or two weeks before a Corridor Partnership start date qualifies for a full refund of the unfulfilled portion. Returnss inside those windows are handled on a case-by-case basis, since creative work or scheduling may already be underway.

Rescheduling

Rather than cancelling, you may ask to move your placement to a later edition, episode or six-week window at no extra charge, subject to availability.

Returnss by Pinecurrent

If we need to cancel a scheduled placement — for example due to an unforeseen production issue — we will offer you a full refund or a rebooked slot at no additional cost.

Changes to this policy

We may update this policy from time to time. The date above reflects the most recent revision.

Contact

• Email: [email protected]
• Phone: +1 514-733-1010
• Address: 7405 Transcanada, Suite 100, Saint-Laurent, QC H4T 1Z2